qqee Guide to Responsible Gaming
Gaming is for entertainment — not for stress or loss. qqee believes that with the right limits and awareness, gaming can always stay enjoyable. On this page, we have brought together all our tools and advice to help keep you safe.
Why Responsible Gaming Matters
Online casino and betting is a form of entertainment — but like any entertainment, it requires moderation. At qqee, we want every user to play with awareness, stick to their budget, and not feel any kind of mental or financial pressure. Responsible gaming is not just about following rules — it is about looking after your own wellbeing and your family.
Many people in Bangladesh enjoy cricket betting or slots as part of their leisure time. But when gaming becomes a habit and starts affecting daily life, that is a cause for concern. Our Terms and Conditions clearly state that qqee is for adults aged 21 and above only — under no circumstances is it acceptable for minors to open an account or play.
Before using our platform, ask yourself: are you playing for entertainment, or trying to recover money you have lost? If the answer is the latter, contact our 24/7 live chat or email right away — our team will assist you in Bengali.
Safety Tools
The following safety tools are available directly from your qqee account. Contact our support team at any time to make changes.
Set Deposit Limits
Set a maximum amount for your daily, weekly, or monthly deposits. Once a limit is set, it takes effect immediately; if you increase it, the change takes effect after 24 hours.
Session Time Limit
Set a time limit for how long you play in one sitting. When the set time is up, the system will remind you to take a break.
Loss Limit
Set a cap on how much you can lose within a given period. Once you reach that limit, betting will automatically stop for that period.
Cooling-Off Period
If you want to take a short break, set a cooling-off period of 1 to 30 days. During this time, you will not be able to log in to your account.
Self-Exclusion
If you need a longer break, you can self-exclude — from a minimum of 6 months up to permanently. Request it via live chat and the support team will deactivate your account within 24 hours.
Reality Check Reminder
At set intervals (for example, every hour), a pop-up will appear showing your total session time and a summary of your transactions — giving you a moment to decide what to do next.
For more details about these tools, read our FAQ page — it has questions and answers about each feature.
Recognise the Warning Signs
People often do not realise when gaming has moved beyond a habit and become a problem. If any of the following apply to you or someone you know, take a break and seek support.
- Feeling the urge to bet more and more in order to recover money you have lost.
- Hiding your gaming from family or friends, or lying about it.
- Using money set aside for bills, food, or other essential expenses on betting.
- Feeling restless, irritable, or anxious when you are unable to play.
- Spending long hours gaming while neglecting work, studies, or family responsibilities.
- Repeatedly trying to cut down or stop gaming but failing each time.
- Taking out loans or borrowing money from others in order to play.
Check Yourself
Answer the following questions honestly. If you find yourself saying "yes" to more than two, seriously consider taking a break and seeking support.
- 1 Have you played beyond your budget in the past month?
- 2 Do you feel sad or angry after losing?
- 3 Has your family expressed concern about your gaming?
- 4 Do you find it hard to enjoy yourself without gaming?
- 5 Are you gaming to escape some kind of financial pressure?
This is not a diagnostic test — but asking yourself honest questions is the first step.
qqee's Commitment
We are not just a betting platform — the long-term wellbeing of our users matters to us. That is why qqee is firmly committed to the following.
Where to Get Support
Admitting there is a problem is not a weakness — it is a sign of strength. You can seek help through any of the options below.
qqee Live Chat
Chat with us in Bengali, 24 hours a day, 7 days a week. Use live chat directly to set limits, request self-exclusion, or raise any concern.
Email Support
Write to us in detail by email — our team responds in both Bengali and English. Any account-related request can be sent securely.
Family and Loved Ones
Let someone you trust in your family know what is going on. Support from a loved one can be just as effective alongside professional help.
Professional Advice
Speak with a mental health professional or addiction counsellor. Both government and private services are available in Bangladesh.
Please note: If you would like to request self-exclusion as a third party on behalf of a user (for example, for a family member), contact our support team — we will help process it in the correct way.
Minor Protection and Age Verification
qqee strictly requires that this platform is for users aged 21 and above only. Providing age verification details when opening an account is mandatory, and we reserve the right to verify a national ID card or other documents at any time.
If there are teenagers or children in your home, use a password on your device and keep parental controls enabled on your browser. Never stay logged in to your qqee account on a shared device using the "remember me" option. Your account is entirely personal — allowing anyone else to use it is a breach of our terms.
If you suspect a minor has used your account, change your password immediately and notify our support team. You can also read more about qqee's values and policies on our About Us page.
Frequently Asked Questions
Questions that come up most often about responsible gaming