qqee FAQ — VIP and Account and Deposits
The questions that come up most while playing at qqee — how to get VIP cashback, what happens when you deposit with bKash, what you need to open an account, or how to play responsibly — all have clear and detailed answers together on this page.
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VIP Benefits · Limits and Controls
Account and Login · Deposits
Account and Login · Deposits
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VIP Benefits
qqee's VIP programme has five levels — Bronze through Diamond. Each level comes with weekly cashback and special benefits. Visit the VIP page to find out more about the qqee VIP programme.
Your VIP level at qqee depends on how regularly you play. The more you play and stay active, the faster you can move up. Starting from Bronze, you can progress through Silver, Gold and Platinum all the way to the top Diamond level. The benefits increase at each level — most notably the weekly cashback rate.
qqee's weekly cashback is calculated based on your net loss for that week — that is, total losses minus total winnings. For example: a Gold level member with a net loss of ৳20,000 in a week will receive ৳20,000 × 0.5% = ৳100 cashback. This is the maximum amount for that level. Cashback is credited directly to your account.
The maximum weekly cashback rates across qqee's five VIP levels are as follows:
- Bronze — up to 0.2%
- Silver — up to 0.3%
- Gold — up to 0.5%
- Platinum — up to 0.6%
- Diamond — up to 0.8%
Diamond is qqee's highest VIP level. At this level the weekly cashback rate goes up to 0.8%. In addition, Diamond members enjoy high-priority support, faster withdrawal processing and special personalised offers. Being at the top level makes your experience at qqee more complete.
All players start at the Bronze level when they open a new account at qqee. Even at Bronze level you can earn up to 0.2% weekly cashback. By playing regularly you can reach Silver, Gold, Platinum and finally Diamond. Benefits increase with every level you pass.
Yes, at qqee the VIP cashback is given based on your net loss each week. If there is a net loss at the end of the week, cashback is credited to your account according to your level. If there is no net loss in a given week, no cashback applies for that week. If you have any questions, contact the support team directly.
Limits and Controls
Responsible gambling is one of qqee's core principles. The 21+ age limit, ways to control yourself and where to find help — all questions are answered in this section. For more details, read the responsible gambling guide.
The minimum age to take part in all casino and betting activities at qqee is 21 (21+). Age is verified when you open an account. Not 18 — in the Bangladeshi context our set minimum age is 21+. This platform is strictly prohibited for minors.
If you are having trouble keeping your play under control, you can seek help through qqee's 24/7 live chat or email. Talk to someone you know and trust. Responsible gambling organisations such as Gamblers Anonymous or Begambleaware.org offer support internationally. Looking after yourself is the most important thing.
Some common signs: playing beyond your budget, repeatedly playing to chase losses, lying to loved ones, being unable or unwilling to stop playing, and feeling stressed about gambling. If you notice these signs, take a break and contact the qqee support team if needed.
Yes, at qqee you can use a feature to set your own deposit limit. Once set, you will not be able to deposit more than the specified amount within a given time period. This is an effective way to play responsibly and stay within your budget. Contact the support team to set or change your limit.
At qqee you can temporarily pause your account (cooling-off) or close it for a longer period (self-exclusion). A cooling-off period is usually for a few days to a few weeks; with self-exclusion, access is completely blocked for a set period. To use either option, send a request via 24/7 live chat or email.
qqee's full terms and conditions page contains detailed information on bonus conditions, account usage rules, payment policy and other important matters. You should read it carefully before using your account. If any part is unclear, ask the support team.
Account and Login
From opening a new account at qqee to forgetting your password or logging in from a new device — you will find answers to all questions in this section. Use the qqee login page to log in directly.
To open an account at qqee you need an active mobile number, an email address and your preferred username and password. You must be 21+ and agree to the terms and conditions. Your mobile number is verified via OTP during registration. The process is quick and straightforward.
Click the "Forgot password?" option on the login page. Enter your registered email or mobile number and an OTP or reset link will be sent to you. Use it to create a new password. Make your new password strong — use a mix of letters, numbers and special characters. If you have trouble, get help via live chat.
At qqee a username must generally be 6 to 16 characters or numbers and should not contain spaces or special characters. A password must be at least 8 characters long, and your account will be more secure if it includes a mix of uppercase letters, lowercase letters and numbers. It is best not to use the same password anywhere else.
You can log in to your qqee account from any device — smartphone, tablet or desktop. The first time you log in from a new device you may be asked for OTP verification for security purposes. This is a normal process to keep your account safe. An OTP will be sent to your registered number and entering it will complete the login.
No, only one account per person is allowed at qqee. Opening multiple accounts under the same name, mobile number or device is a breach of the rules. Doing so may result in account suspension or cancellation and forfeiture of bonuses. If multiple family members share one device, let the support team know.
Yes, both Android (APK) and iOS versions of qqee are available and can be obtained through official channels. Through the app you can easily log in to your account, deposit, withdraw and play games. Visit the app page to learn more about the qqee App.
Deposit Money
From bKash, Nagad and Rocket to bank transfer — all deposit methods at qqee, minimum amounts and ways to resolve issues are explained in detail here.
The minimum deposit amount for each payment method at qqee is ৳300. Whether you use bKash, Nagad, Rocket, Upay or bank transfer, a minimum of ৳300 must be deposited. Deposits below this amount will not be processed. On your first deposit you can get a 150% bonus, up to ৳20,000.
Log in to qqee, go to the deposit page and select bKash. Make the payment using the bKash app or *247# with the specified amount and number. It is important to enter the payment reference number correctly — otherwise the credit may be delayed. Once completed successfully, the money will usually appear in your account within a short time.
At qqee you can currently deposit via five methods: bKash, Nagad, Rocket, Upay and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank and other major banks). The minimum deposit is ৳300 for all methods. Choose whichever method is most convenient for you.
First confirm that the payment was completed successfully and that you received a confirmation SMS from bKash / Nagad / Rocket. Keep the transaction ID or reference number handy. If the credit has not appeared after waiting a while, contact qqee's 24/7 live chat with your transaction details. Issues are usually resolved quickly.
qqee itself does not charge any additional processing fee for deposits. However, your payment provider — such as bKash, Nagad or your bank — may charge a small fee according to their own transaction policy. Contact your mobile banking service or bank for details on that.
When you deposit money at qqee for the first time, a 150% welcome bonus is automatically added, up to ৳20,000. For example: if you deposit ৳1,000 you will receive a ৳1,500 bonus, giving you a balance of ৳2,500. To withdraw the bonus, you will need to wager ৳1,500 × 25 = ৳37,500. You can find the full bonus terms on the terms and conditions page.
Did not find your answer? Talk to us directly
If you did not find the answer to your question on this FAQ page, the qqee support team is always here for you. Support is available in both Bengali and English, 24 hours a day, 7 days a week.
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